Hospitals, clinics, pharmacies and health plans

Agents for patients between visits, from booking to the next refill

Agents confirm appointments, recover missed visits, check in after discharge, chase prior authorisations and get refills collected. They verify the patient before any health detail and never give clinical advice

Listen to a sample call

Security & compliance

Enterprise-grade security for your most sensitive conversations.

Actioneer meets the standards your security, compliance and legal teams hold every vendor to, so AI agents can handle patient conversations with your full confidence.

  • SOC 2 Type II
  • ISO 27001
  • HIPAA
  • GDPR
  • CCPA

Inside your private cloud

Run Actioneer in your own cloud account, alongside your existing model services.

Fully air-gapped

Isolated deployments with no outside connectivity, for your most sensitive lines of business.

Your region, your models

Choose your inference region, provider and model version to meet data-residency needs.

Healthcare

What agents handle

Agents handle the follow-up between visits. Clinical questions go to your nurses, pharmacists and doctors

Uncollected refillsCalls before the return-to-stock date to find out why, holds the refill, books a pharmacist call or sets a reminder for a better day.Refill readyAgree a pickup planPharmacist for questionsCollection confirmed

Appointments & refills

Keep the next visit on track

Post-discharge check-inAsks how the patient is doing, checks they have their medicines, routes symptom questions to a nurse and books the follow-up visit.Patient dischargedCheck in after dischargeRoute questions to nurseFollow-up visit booked

Care coordination

Follow through between visits

The patient journey

From conversation to resolution

Lena arranging her pharmacy pickup on a call at home

Refill held. Pharmacist callback booked

Lena cannot reach the pharmacy before Friday and has a question about her dose. The agent arranges pickup and routes the clinical question to a pharmacist

  1. 01Confirm Lena’s identity before discussing her refill
  2. 02Find out what is preventing pickup
  3. 03Hold the refill and book the pharmacist callback and reminder

Friday pickup agreed, pharmacist callback and reminder booked

Refill follow-through

  1. 01Verify
  2. 02Understand
  3. 03Arrange
0:000:46AI-generated demo

Pharmacy record

Verify patient
  • IdentityAwaiting verification
  • Pickup windowNot agreed
  • Dose questionNot routed
  • ReminderNot booked

Know

Check who is asking before sharing any health data

Actioneer classifies the caller in the first seconds and sets what the agent can disclose

Verified patient

Date of birth and caller ID checked before any clinical or billing detail

AI assistant or call screener

Callback request only; health data needs authorisation on file

Suspected medical identity theft

Early refills and record requests refused; the call is logged for your security team

Pulse

Your rules, checked on each call

Pulse scores 100% of live calls and messages against your rubric. Before deployment, it blocks any new agent version that fails a critical rule in testing

How Pulse works

Uncollected refill

Rubric
  1. Identity verified before health details
  2. Minimum necessary disclosure
  3. No clinical advice
  4. Barrier understood
  5. Consent and opt-out honoured
  6. Next step confirmed

Systems it connects to

EHR, HIS
and pharmacy

  • Epic
  • Oracle Health
  • InterSystems TrakCare
  • athenahealth
  • MEDITECH

CRM
and engagement

  • Salesforce Health Cloud
  • Microsoft Dynamics
  • LeadSquared

Telephony and
messaging

  • Twilio
  • Genesys
  • Five9
  • WhatsApp Business Platform

Regulations by region

Security and compliance details
India
  • DPDP Act 2023
  • ABDM Health Data Management Policy
  • Telemedicine Practice Guidelines, 2020
  • TRAI TCCCPR and DLT
United States
  • HIPAA (BAA)
  • HITECH
  • TCPA
  • CMS Interoperability and Prior Authorization Rule
Middle East
  • UAE Federal Law 2/2019 (ICT in health fields)
  • ADHICS (Abu Dhabi DoH)
  • KSA PDPL

Common questions

Do agents give clinical advice?

No. Agents do not diagnose, change doses, interpret results or triage symptoms. They recognise clinical intent and hand off to a nurse, pharmacist or doctor with the context attached, or book the right appointment.

What happens if a patient reports a worrying symptom?

The agent stops the routine script. If it sounds like an emergency, it tells the patient to contact emergency services and alerts your team. Otherwise it routes the patient to a nurse by urgency, with the transcript and discharge context.

How is health data protected across regions?

Identity is verified before any disclosure, only the minimum necessary is said, and personal details are redacted from transcripts. Consent and contact rules are set per region, and a BAA is available for US deployments.

Can it run in our own cloud?

Yes. Actioneer runs in your own cloud account or fully air-gapped, and you choose the inference region, model provider and model version. Agents are trained on your own patient results inside that boundary, and a new version goes live only if it beats the current one on your rubric.

Which languages do agents speak?

More than 20 languages and accents, including Hindi and other major Indian languages, Arabic and English. Agents switch when the patient does, and all languages are scored against the same rubric.

See an agent handle one of your calls

Pick a call you run today, such as an appointment reminder or an uncollected refill. We’ll run it live and show you how Pulse scores it